{"id":61,"date":"2018-08-06T14:43:08","date_gmt":"2018-08-06T13:43:08","guid":{"rendered":"https:\/\/pengraff3dprinting.co.uk\/?page_id=61"},"modified":"2021-05-08T15:00:15","modified_gmt":"2021-05-08T14:00:15","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/pengraff3dprinting.co.uk\/terms-conditions\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"\t\t
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Terms & Conditions<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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At Pengraff UK\u00ae we design and create our own unique products. We take pride in these products and ensure they are produced using the highest quality materials and stringently\u00a0tested prior to selling.<\/p>

We will always do our utmost to resolve any issues or queries with our Buyers provided we\u00a0are contacted in the first instance and notified of a problem not less than 14 days after\u00a0purchase. In the event we are not contacted, we cannot accept any liability for unresolved\u00a0issues where the opportunity was not given to Pengraff UK\u00ae to act accordingly in the first\u00a0instance.<\/p>

Payment<\/strong>
Payment is due upon placement of order via Bank Transfer or PayPal payment. No goods\u00a0shall be dispatched until such time as cleared payment is received in full, from the Buyer.\u00a0\u00a0Large sales of 10 or more items may be queried if it is believed that a Buyer is looking to re-\u0002sell our products elsewhere. If you would like to sell our products, please contact us directly\u00a0as per our information on Distributor Agreements within the Legal section of this page \u2013 We\u00a0would love to talk with you!<\/p>

Shipping<\/strong>
We rely heavily on Royal Mail & 3rd Party Couriers to ensure that customer orders are\u00a0delivered on time, while we can check on the status of an order; we cannot commit to a\u00a0specific delivery timeframe on Royal Mail or a 3rd Party Couriers\u2019 behalf. We know that\u00a0delayed purchases are frustrating; we feel it too! We will do all we can to assist when there\u00a0is an issue with delivery by checking tracking information and in such instances where the\u00a0Royal Mail \/ 3rd Party Courier allotted timeframe for missing items has elapsed, we may send\u00a0replacements to the Buyer as a gesture of goodwill. Please bear in mind that in many cases\u00a0delays caused by postal & courier services are out of our control and are by no means a\u00a0reflection on the high level of customer service we pride ourselves on.<\/p>

Warranty
<\/b>Pengraff UK\u00ae guarantees all products for a period of not less than 6 months, provided that items are used solely for the purpose of which they are\u00a0<\/span><\/i>intended and in accordance with the manufacturers advice. <\/span><\/i><\/i><\/p>

Damage caused by buyers during fitting \/ placement of our products <\/span><\/i>or not used in accordance\u00a0with that purpose for which the product was specified for use are exempt. <\/i><\/p>

Tampering or alteration to any of our products will also render the Warranty null &\u00a0void. Our Mounting Solutions are supplied with the highest quality fixing
hardware to provide the most secure mount for the product it was designed to\u00a0support.\u00a0 Should the Buyer choose not to\u00a0use those fixings and use inferior affixing methods or hardware – Pengraff UK\u00ae\u00a0accepts no liability for loss or damage. Such instances will also render the Warranty\u00a0of our product null and void.<\/i><\/p>

Returns<\/strong>
Return Requests may be opened not more than 30 days from date of sale.\u00a0<\/p>

Items must be returned in the new original condition with original hardware. (Damage\u00a0suspected to have been caused by the Buyer due to incorrect use \/ handling will not be\u00a0considered) Incomplete items may be refunded at a lower rate than the original purchase\u00a0price due to missing hardware \/ parts.\u00a0<\/p>

Returns requested for items purchased incorrectly\u00a0due to Buyer failure to read item listings \/ specifics \/ terms in full are not guaranteed and are\u00a0at the discretion of Pengraff UK\u00ae.\u00a0\u00a0Refund amounts will be for that of the item only and does not include original postage cost\u00a0paid by the Buyer.<\/p>

Should Buyer wish to return an item – All return postage costs are paid by the Buyer and are\u00a0non-refundable except in cases where an item may be deemed faulty.\u00a0<\/p>

We recommend for Buyer peace of mind and to be able to track the return, that items are\u00a0sent using a Tracked service. Items not sent via a tracked service are at the sole discretion\u00a0and responsibility of the Buyer.<\/p>

We rely heavily on Royal Mail & 3rd Party Couriers for the services\u00a0they provide and as such, until the item reaches the Buyer \/ is\u00a0returned to us, the sole responsibility for the item is with Royal Mail \/\u00a0the 3rd Party Courier. In such instances that returns are lost in the postal system, we advise\u00a0Buyers to contact Royal Mail or the 3rd Party Courier directly to make a claim. Refunds in\u00a0such instances are at the discretion of Pengraff UK\u00ae.<\/p>

Claims for physical damage to items caused by Royal Mail \/ 3rd Party Couriers which results\u00a0in the denial of a refund should be taken up with Royal Mail \/ 3rd Party Courier directly by the\u00a0Buyer. Any lost items which fail to return to Pengraff UK\u00ae may not receive a refund except\u00a0at the discretion of Pengraff UK\u00ae as a gesture of goodwill.<\/p>

Legal<\/strong>
Pengraff UK\u00ae & Lokt!\u00ae are registered trademarks. All designs \/ products \/ features \/ images & marketing material relating to such products \/ features remain the sole property of Rebekah EJ Farmer trading as Pengraff UK\u00ae.\u00a0<\/p>

All designs \/ products \/ features are protected by Intellectual Property Agreements & Copyright which expressly forbids the reproduction and imitation of any designs \/ products \/ features without the express written permission of the owner. Any attempts to reproduce or imitate is a criminal offence and will not be tolerated.\u00a0<\/p>

\u00a0All products supplied by Pengraff UK\u00ae are expected to be used in a safe and reasonable manner and for the purpose of which they were designed. We accept no liability for damage to persons \/ items \/ property for products which are used in any other way than that which the item is specifically designed and intended. Buyers looking for re-sale opportunities should contact us directly; Distributor agreements are dealt with separately via our legal team and engagement in such agreements is at the sole discretion of Pengraff UK\u00ae.<\/p>

Pengraff UK\u00ae is a trading name of Rebekah EJ Farmer<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Disclaimer<\/strong>
**We are independent designers & creators of our own products and as such have no affiliation with Sky UK Limited, Sky Plc, Sky Ireland Limited, Sky Italia S.r.l, <\/i>EE Ltd, BT Group Plc, Plusnet Plc, YouView TV Ltd or Suunto<\/em><\/p>

All designs by Pengraff UK are protected by Intellectual Property Agreements & Copyright, which expressly forbids the reproduction and imitation of any designs \/ products \/ features without the express written permission of the Pengraff UK.\u00a0 Any attempts to reproduce or imitate is a criminal offence and will not be tolerated.<\/strong><\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Terms & Conditions At Pengraff UK\u00ae we design and create our own unique products. We take pride in these products and ensure they are produced using the highest quality materials and stringently\u00a0tested prior to selling. We will always do our utmost to resolve any issues or queries with our Buyers provided we\u00a0are contacted in the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/pengraff3dprinting.co.uk\/wp-json\/wp\/v2\/pages\/61"}],"collection":[{"href":"https:\/\/pengraff3dprinting.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pengraff3dprinting.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pengraff3dprinting.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pengraff3dprinting.co.uk\/wp-json\/wp\/v2\/comments?post=61"}],"version-history":[{"count":37,"href":"https:\/\/pengraff3dprinting.co.uk\/wp-json\/wp\/v2\/pages\/61\/revisions"}],"predecessor-version":[{"id":1701,"href":"https:\/\/pengraff3dprinting.co.uk\/wp-json\/wp\/v2\/pages\/61\/revisions\/1701"}],"wp:attachment":[{"href":"https:\/\/pengraff3dprinting.co.uk\/wp-json\/wp\/v2\/media?parent=61"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}